Question 1

What exactly is ParrotB?

Accepted Answer

ParrotB is the office platform small businesses run on. You start on the Base platform - front desk and calendar, CRM, forms & contracts, and your brand - then switch on the modules you need: Reception (AI phone), Website and Back office. One login, one customer record, one invoice.

Question 2

Isn't this just an AI receptionist?

Accepted Answer

No. The AI phone answering is one module - Reception. ParrotB is the whole office platform: front desk, website, brand, forms and back office. Run it with or without the phone module.

Question 3

Do I have to use the AI phone?

Accepted Answer

No. Base + Website gives you a booking-ready office with no AI answering at all. Reception is optional - switch it on only if you want calls picked up and booked for you.

Question 4

Can I switch modules on and off as I grow?

Accepted Answer

Yes. Add or remove Reception, Website or Back office anytime. Changes are pro-rated to your billing date, and everything stays on one login and one invoice.

Question 5

How much does ParrotB cost?

Accepted Answer

The Base platform is €19/mo and is always included. From there: Reception from €29/mo, Website from €24/mo and Back office from €39/mo. You only pay for the modules you switch on. All prices ex-VAT.

Question 6

What does "with Reception" pricing mean?

Accepted Answer

Website and Back office are cheaper when the Reception phone module is also active - Website is €19 (vs €24) and Back office is €29 (vs €39). Standalone, without Reception, they bill at the higher price.

Question 7

How are add-ons billed?

Accepted Answer

Each module is a separate line on one monthly invoice, ex-VAT. Add or remove modules anytime; changes are pro-rated to your billing date.

Question 8

How does annual billing work?

Accepted Answer

Switch to annual and you pay for 10 months instead of 12 - two months free on every module, billed once a year.

Question 9

Is there a free trial or guarantee?

Accepted Answer

Yes. Start free with no card required, and every plan has a 14-day money-back guarantee. If ParrotB isn't earning its keep, email us inside 14 days and we'll refund every cent. No setup fee.

Question 10

Does the AI sound robotic?

Accepted Answer

No. Reception uses a modern natural-voice model - real cadence and pauses, and it handles interruptions. Most callers don't notice until you tell them.

Question 11

What if it books something wrong?

Accepted Answer

Every booking runs through your rules: service area, job type, duration and buffer. Anything outside them gets flagged to you, and the caller is offered a callback - never a wrong appointment.

Question 12

What happens if I use all my minutes?

Accepted Answer

Calls keep being answered. Extra minutes bill at your tier's overage rate, or you can top up prepaid minutes that never expire.

Question 13

Can a real person still take over?

Accepted Answer

Always. A human is one transfer away, and callers are told up front that they're speaking with an AI assistant.

Question 14

Is my data safe?

Accepted Answer

Calls, transcripts and customer records are encrypted in transit and at rest, and EU-hosted. You can delete any recording from the dashboard. ParrotB is GDPR-compliant and SOC 2 Type II.

Question 15

Where is my data stored?

Accepted Answer

In the EU. ParrotB is EU-hosted and GDPR-native from the first line of code - your customers' data stays in Europe.

Question 16

Do callers know they're talking to an AI?

Accepted Answer

Yes. When the Reception module answers, callers are told they're speaking with an AI assistant, in line with the EU AI Act. Recordings and transcripts are encrypted and deletable at any time.

Question 17

How long does setup take?

Accepted Answer

About ten minutes. Create your account, set your hours, job types and service area, and you're live on the Base platform. Switch on modules whenever you're ready.

Question 18

Do I need any technical skills?

Accepted Answer

No. Everything is set up from the dashboard - no code, no integrations to wire up. If you can fill in a form, you can set up ParrotB.

Question 19

Can I cancel anytime?

Accepted Answer

Yes. Monthly plans cancel in one click. If you joined on the Founding-25 offer, that price stays locked for as long as you stay - and you can leave whenever.

Questions, honest answers.

Run your whole office on one platform.