How ParrotB collects, uses, shares and protects personal data - for account holders, their customers, and callers handled by the Reception module.
ParrotB ("we", "us", or "our") is the trading name of Luis Landi Unipessoal Lda, the data controller for personal data collected through our platform.
Luis Landi Unipessoal Lda · Rua 27 de Junho, n29, Quintas · 2040-143 Rio Maior, Portugal · NIF: 517125595 · VAT: PT517125595.
Contact: hello@parrotb.com.
No DPO is currently designated - ParrotB does not meet the mandatory thresholds under Art. 37 GDPR. Privacy queries are handled directly by the company at the email above.
We process personal data under the following lawful bases:
Business customers (controllers):
Callers (data subjects on behalf of business customers):
Automatically collected:
ParrotB's AI books appointments and takes messages on behalf of business customers. These actions are performed as part of the contractual service and do not produce legal effects or significantly affect callers independently of human review by the business owner.
If you believe an AI-generated action has affected you, you may contact the business owner or email us to request human review.
The Reception module answers calls with an AI voice agent, not a person. The agent identifies itself as an AI in its opening words on every call, in every language it supports. That disclosure is built into the product: a business using ParrotB can change the wording of its own greeting, but it cannot switch the AI disclosure off.
Call recording is announced in the same opening words, before recording begins. Recording cannot be disabled by the business either.
The AI systems that process a call are: speech recognition (speech to text), a language model that decides what to say, speech synthesis (the voice you hear), and a sentiment classification run after the call ends.
Sentiment is inferred from the text of the transcript, not from your voice. ParrotB does not perform biometric identification, biometric categorisation, or emotion recognition from voice, and does not create a voiceprint of any caller.
A human is always reachable. The agent can transfer you to the business, and you can ask for a human at any point in the call. To ask for human review of anything the AI did, contact the business directly or email hello@parrotb.com.
Call transcripts may incidentally capture health, religious, or other sensitive information if callers volunteer it. We do not seek this data deliberately. It is processed under the same retention schedule as call data and protected by the same security measures. Business customers are advised to include this risk in their own privacy notices.
We do not sell personal data. Sub-processors we use:
Each sub-processor is engaged under written data processing terms meeting the requirements of Art. 28 GDPR, whether by a separately signed agreement or by the provider's data processing addendum incorporated into its terms of service.
Data is stored in EU data centres (Frankfurt). The voice pipeline runs in the EU (Google Cloud Run, Belgium) and Portuguese speech synthesis runs in the EU (Microsoft Azure, Germany). Where transfers outside the EEA occur (Telnyx, OpenAI, Google Gemini, Deepgram, Stripe, Google, Resend, Backblaze, Sentry, Meta Platforms, Mapbox, Cloudflare), appropriate Standard Contractual Clauses (Art. 46 GDPR) are in place.
Minimum age: 14 years for Italy and Spain (LOPDGDD Art. 7; D.Lgs. 196/2003). 16 years for other markets. If we learn a child below these thresholds has used the service, we will delete their data promptly.
To exercise rights, email hello@parrotb.com. We respond within 30 days.
We will notify you of material changes by posting the updated policy here and, where required, by email.
For privacy questions or to exercise your rights: hello@parrotb.com.
This English version is the reference text. Italian and Spanish translations are provided for convenience.