Every one of these came out of asking what happens when something goes wrong. They are decisions already taken rather than positions to be argued on a call, and two of them end in a gap because the number is not decided and inventing one would be worse.
Your brand, your words, your photographs and your data are yours in every case, exportable, and they leave with you. What stops is the running software, which is the same arrangement as any subscription.
Non-payment suspends rather than deletes. The site serves a holding page rather than disappearing, and your content stays exportable throughout. A business that missed an invoice while on holiday does not come back to a vanished website. Deletion happens on a stated timetable after that, and you are told the date.
The subscription is the ongoing cost of owning this, and it is on the table before you sign rather than discovered afterwards. A five figure build that needs a monthly fee to keep running is an honest arrangement; the same arrangement found out later is a trap.
Ownership of what is made for you passes when the invoice for it is paid. Until then you hold a licence to use it.
That clause exists for one situation and it is worth naming: a software build pays its last instalment thirty days after go-live, with your site already live and earning.
A fair question, and a business betting its bookings on a young platform is right to ask it.
The export guarantee stands whatever happens to the platform: content, media and records, in a named format another system can read. A static export of the site and a full escrow arrangement are the more expensive answers and are not promised today. Promising the export costs nothing and is true, which is the only reason to promise anything.
Fonts, stock photography, a shoot, your domain, and any paid service the build depends on. None of it is inside the project fee. It is identified while the work is scoped, quoted before it is incurred, and paid by you, usually directly.
Watch the typefaces. Some are licensed per site or per pageview, and that bill arrives every year for as long as you use them. You will be told which ones and what they cost before any are chosen.
By machine, which is what makes several languages affordable rather than something to charge for three times over.
And the honest half: machine translation is good and it is not certain. Where a mistranslation would cost you something, a human review is arranged and quoted separately. That is anything medical, legal or safety related, anything stating a price or a promise, and the pages people actually buy from.
No, and that is stated rather than left to be assumed. A mark that collides with an existing registration is a real and expensive problem, and a search is a specialist job which can be arranged and priced separately.
The other direction is a clause: you confirm the content you supply is yours to use. Photographs pulled off the internet are the everyday version of this.
You are told as soon as it is known. The dates move to the next available slot, and any stage you have paid for and not received is refundable at your choice.
Where the work can be continued by a named subcontractor, that is offered as an alternative rather than assumed. A customer holding dates is owed an answer to this before they need it.
For thirty days after go-live, anything that does not do what it was agreed to do is fixed at no cost. That is a defect.
Something that now needs to do a different thing is a change, and changes are a day rate or a care arrangement. The line is written down here rather than argued in the moment one of us is already annoyed. The tiebreaker: if the approved artefact shows it, it is a defect.
No. It is measured at three widths against WCAG 2.1 AA and EN 301 549, and reported as findings with the element named. That is a measurement, not a certification.
Some sectors carry a legal duty that a measurement does not discharge, and a formal audit is separate work. What is said here is what was done. "An accessibility pass" must never be read as "compliant".
Say so on the call. Fifteen minutes, and the answer is sometimes that this is not the right thing for you.
Six questions, then pick a time.